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Cognocys Care

Cognocys strives for partnerships that last far beyond the initial implementation. Cognocys' customer service program provides on-going benefits to help our customers get the most out of their investment.

While Cognocys Professional Services is the primary line-of-support during implementations, the Cognocys Care program was designed to meet the long-term needs of our customers.

Immediate access to a Cognocys Care representative during business hours (9:00 AM to 5:00 PM Central Time).

• Management and tracking of product defect correction
• Business-driven resolution priority as dictated by Cognocys Severity Level protocol
• Technical advice
• Rights to future product upgrades including major, point-level releases
• Problem reporting, tracking, monitoring and resolution
• Remote dial-in capabilities for problem analysis and resolution
• Telephone support for questions on the use of the product

Includes all of the benefits outlined in the Business Care service plus:

• 24 x 7 x 365 coverage

Cognocys recognizes that our customers have unique needs and we will gladly create a Care package for a specific set of needs. In addition to the above, we can also provide services such as:

• Database administration services
• Integration services
• System maintenance activities